Shipping policy
Studio Broder Fine Jewellery Design
How and when your order reaches you.
Last updated: 25 August 2026
Where we deliver
We deliver within South Africa only. We are not able to ship internationally at this time.
Order processing
Orders are processed and dispatched within 1 business day of payment being confirmed. Business days are Monday to Friday, excluding public holidays. You will receive an email as soon as your order is on its way, or as soon as it is ready for collection.
Orders placed after 14:00, or over a weekend or public holiday, are processed on the next business day.
Delivery charges
- R200 flat rate on all orders under R2,000.
- Free delivery on orders of R2,000 and over.
- Collection from our store is free.
The delivery charge that applies to your order is shown at checkout before you pay. All prices and delivery charges include VAT at 15%.
Delivery times
We deliver with The Courier Guy. Once dispatched, orders ordinarily arrive within 2–4 business days to main centres and 3–5 business days to outlying areas.
Delivery times are estimates, not guarantees. Where we have agreed a specific delivery date with you and we fail to meet it, section 19 of the Consumer Protection Act entitles you to accept a later delivery or to cancel the order and receive a full refund.
Deliveries are made during business hours and require a signature. We cannot deliver to a Post Office box.
Tracking
We will send you a tracking reference by email once your parcel is collected by the courier. If you have not received it within 2 business days of your dispatch confirmation, please contact us.
Collection from our store
You are welcome to collect your order from:
Studio Broder — Shop 5, Beacon Bay Crossing, Bonza Bay Road, Beacon Bay, East London, 5241
Trading hours: 9am-5pm Monday to Friday, 9am - 1pm on Saturday. Closed on Sunday and public holidays
We will email you as soon as your order is ready. Orders are ordinarily ready within 24 hours. Please bring your order confirmation and photo identification.
Risk, insurance and lost parcels
Your order remains at our risk until it is delivered to you and you have accepted it. All parcels are sent insured for their full value.
If a parcel is lost, stolen or damaged in transit, that is our responsibility, not yours. Contact us and we will replace the piece or refund you in full.
Please inspect your parcel on arrival. If the packaging looks tampered with or damaged, note this with the driver where possible and email us at broderscharein@icloud.com with your order number and a photograph as soon as you can.
Incorrect addresses and failed deliveries
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to accept it after the courier’s attempts, we will contact you to arrange redelivery. A further delivery charge may apply, and we will tell you the amount before we re-send.
If you need to correct an address, contact us immediately — we can usually help if the order has not yet been collected by the courier.
Returns
Returns, refunds, warranty claims and exchanges are dealt with in full in our Returns, Refunds & Warranty policy. Please refer to that page — it is the only policy that governs returns.
Questions
broderscharein@icloud.com · +27 43 726 0225
Studio Broder CC (CK97/21154/23) · Shipping & Delivery