Contact information
Studio Broder Fine Jewellery Design
Supplier disclosure in terms of section 43 of ECTA.
Get in touch
We would love to hear from you — whether you have a question about a piece, want something made or altered, or need help with an order.
Email: broderscharein@icloud.com
Telephone: +27 43 726 0225
Visit us: Shop 5, Beacon Bay Crossing, Bonza Bay Road, Beacon Bay, East London, Eastern Cape, 5241
Trading hours: Monday to Friday: 9am - 5pm, Saturday: 9am - 1pm, Sunday and public holidays: closed
We aim to respond to all enquiries within 1 business day.
Business details
Section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires us to make the following information available to you.
- Full legal name: Studio Broder CC
- Trading name: Studio Broder Fine Jewellery Design
- Legal status: Close corporation registered in the Republic of South Africa
- Registration number: CK97/21154/23
- Place of registration: Republic of South Africa
- Member(s) / office bearer(s): Broder Scharein
- Physical and registered address: Shop 5, Beacon Bay Crossing, Bonza Bay Road, Beacon Bay, East London, Eastern Cape, 5241
- Telephone: +27 43 726 0225
- Email: broderscharein@icloud.com
- Website: studiobroder.co.za
- VAT registration number: 4020166320 — all prices include VAT at 15%.
- Information Officer (POPIA): Broder Scharein, broderscharein@icloud.com
- Precious metals permit: AP22388
Our policies
The following documents govern your dealings with us and are available on our website:
- Terms of Service
- Privacy Policy (including our PAIA Manual)
- Returns, Refunds & Warranty
- Shipping & Delivery
Payments are processed by Payfast, a South African payment gateway. Card details are captured and handled on Payfast’s PCI-DSS compliant systems. Studio Broder never receives or stores your full card number. Our site runs over an encrypted HTTPS connection throughout.
Complaints and dispute resolution
Please contact us first — we would like the opportunity to put things right. We aim to acknowledge complaints within 3 business days and resolve them within 15 business days.
If we cannot resolve your complaint, you may approach:
- National Consumer Commission — www.thencc.org.za · 012 428 7000
- Information Regulator (privacy matters) — inforegulator.org.za · POPIAComplaints@inforegulator.org.za · +27 10 023 5200
- A court of competent jurisdiction, including your local Magistrate’s Court.
Studio Broder CC (CK97/21154/23) · Contact & Business Information